Complaints Policy

UKPoliticsDecoded Standards & Governance Hub

We take all concerns seriously and are committed to resolving issues promptly, fairly, and openly.

1. Our Commitment

UKPoliticsDecoded is committed to accuracy, transparency, and high editorial standards. We take all complaints seriously and aim to resolve issues promptly, fairly, and openly.

This policy explains how you can raise a concern about our content and how we will respond.

2. What You Can Complain About

You may submit a complaint if you believe that:

  • A published article contains a factual inaccuracy
  • Information is misleading, incomplete, or unclear
  • Our reporting breaches our stated Editorial Standards
  • We have failed to correct an error promptly
  • Our content has caused unfair harm or misrepresentation

We do not consider complaints about:

  • Disagreements with editorial judgement
  • Political opinions expressed by readers on external platforms
  • Content published on third party sites we link to

3. 📧 How to Make a Complaint

Please email us at:

Email: complaints@ukpoliticsdecoded.uk

(or use contact@ukpoliticsdecoded.uk if you prefer)

Include:

  • A link to the article
  • A description of the issue
  • The correction or action you believe is appropriate
  • Any supporting evidence

We will acknowledge your complaint within 5 working days.

4. How We Handle Complaints

Once received, we will:

1

Review the article and the concerns raised

2

Assess the issue against our Editorial Standards

3

Consult sources, records, and relevant documentation

4

Decide whether a correction, clarification, or update is required

You will receive a full response within 21 working days.

5. Corrections Process

If a correction is made, it will be:

  • Clearly marked on the article
  • Logged transparently
  • Distinguished from routine editorial updates

All corrections are recorded in our Corrections Policy and maintained in our internal corrections register.

6. ⬆️ Escalation

Internal Review

If you are not satisfied with our response, you may request a further internal review.

External Escalation

UKPoliticsDecoded is regulated by IMPRESS, the Independent Press Standards Organisation. If you remain unsatisfied after our internal process, you may escalate your complaint to IMPRESS for independent resolution.

IMPRESS Contact Details:

Website: https://www.impressorg.com/complaints/

Email: inquiries@impressorg.com

Phone: 020 3003 7077

6.1 Conflict of Interest

External Review

If a complaint involves the Editor or creates a conflict of interest, the matter will be referred to an independent external reviewer who has no editorial role or financial connection to UKPoliticsDecoded. This ensures complaints are handled impartially where internal separation of roles is not possible.

7. ⚖️ Our Principles

Accuracy

Factual clarity and evidence based reporting

Neutrality

Non partisan, independent journalism

Transparency

Open corrections and clear communication

Fairness

Respectful and timely handling of concerns

We handle all complaints in line with these core values and our broader commitment to responsible journalism.

8. Anonymous Complaints

We accept anonymous complaints, though providing contact details helps us:

  • Ask for clarification if needed
  • Provide you with updates on our investigation
  • Confirm when any corrections have been made

All complaints are handled confidentially, whether anonymous or not.

9. Vexatious or Repeated Complaints

While we welcome all genuine concerns, we reserve the right to decline to investigate complaints that are:

  • Clearly vexatious or made in bad faith
  • Repetitive without new evidence
  • Abusive or threatening in nature

We will always explain our reasoning if we decline to investigate a complaint.

10. Review and Updates

This policy is reviewed regularly to ensure it remains effective and aligned with:

  • The IMPRESS Standards Code
  • Best practice in complaints handling
  • Reader feedback and needs
  • Regulatory requirements

Updates will be published on this page.

📝 Update History

Version 1.1 - 19 February 2026

Added Section 6.1 (Conflict of Interest External Review) to clarify independent handling of complaints involving the Editor.

Version 1.0 - 2026

Initial publication of the Complaints Policy.